Question 1

What is Virtual Reality?

Accepted Answer

In geeky terms, Virtual Reality is the term used to describe a three-dimensional, computer-generated environment which can be explored and interacted with by a person. That person becomes part of this virtual world or is immersed within this environment and whilst there, is able to manipulate objects or perform a series of actions.

Question 2

I don’t play video games.  Would I like VR?

Accepted Answer

We offer a wide range of experiences for all ages and demographics.  You don’t have to play video games, you can travel the world, take a tour of a historic site, ride a roller coaster, blast into space.  The possibilities are endless!

Question 3

VR Session

Accepted Answer

VR Sessions are not interchangable. For eg. you can only do an escape room in an escape room session and you cannot switch to normal VR

Question 4

This is my first time at Realm, what should I expect?

Accepted Answer

We look forward to welcoming you to Realm and experiencing the exciting immersive world of virtual reality!  You should arrive 15 minutes prior to your allotted time so we can check you in, answer any questions you may have and watch a safety briefing on using the equipment.  If you have any other questions our attendants are on hand to help you throughout your session.
 
People may experience unexpected side effects during their VR session as with any motion related entertainment. If you feel sick or uneasy at any point during your session, we ask that you stop your session and notify Realm staff immediately.
 
Realm is designed with safety in mind but be sure to wear appropriate footwear, high heels are not allowed!
 
Each customer/player will be provided with a special shoe cover that fit over your shoes for your experience.

Question 5

How do I book a time?

Accepted Answer

You can book your session in person, online or over the phone ahead of time.  If you plan to walk-in, feel free to give us a call ahead of time to see if there is any wait. If you would like to book an event, please call or email us for availability.

Question 6

How many people can play at a time?

Accepted Answer

Each person has their own 3mx3m play space.
We have a total of 4 regular positions with one additions overflow position to accommodate  groups of 5 if required.  If you and a friend/s want to play at the same time you can rent two or more rigs and try out a variety of our multiplayer games.
 
If you are with a large group then those not playing are able to watch the action on the centre "Disco Ball" screens

Question 7

Do you do Groups or Events?

Accepted Answer

It is possible to hire out the whole lounge for team building events, stag and hen parties, birthday parties etc.  Please contact us for group rates and availability.

Question 8

Can I play more than one game during my session?

Accepted Answer

You can play up to 2 games in the 30min session, and generally only two or three in the 45min session.  It is at the attendants discretion to change games. In the 60min session you can change your game around 3 or 4 times.
 
Each session is booked on a timeframe basis. 
 
You can always extend your session as long as there is no immediate following booking.

Question 9

Is the equipment cleaned between uses?

Accepted Answer

Absolutely, our Realm Attendants clean and sanitize all of the equipment using hospital grade disinfectant after each use.

Question 10

Are there any age, weight or height requirements?

Accepted Answer

YES MINIMUM AGE OF 10

VR use is acceptable for ages 10 and above.
 
10-12 year olds will need to be supervised directly by an adult. Motion games require the player to be able to move the harness to trigger the sensors so smaller players might not be able to experience specific titles.
 
Prolonged VR exposure is not recommended for under 10’s brain development.

Question 11

Are there any other restrictions?

Accepted Answer

There will be age restrictions on some of the games, so any children will only be allowed to play age appropriate material.
 
Suitable closed toe flat footwear should be worn.  So no jandals, heels, mucky work shoes please.  Users may be refused game play if you are not wearing appropriate footwear.
 
As you can imagine the equipment is expensive and sensitive, so food and drink are not allowed near the equipment.
 
As Realm VR is a highly active activity be sure to consult your doctor before visiting. If you have pre-existing serious medical conditions, conditions that affect your ability to safely perform physical activities, Asthma, epilepsy, heart conditions, psychiatric conditions (such as anxiety disorders or post-traumatic stress disorder), or if you are pregnant please talk with us first.
 
You should avoid visiting Realm if you are sick, fatigued, under the influence of intoxicants/drugs, or are not feeling generally well, as it may exacerbate your condition.
 
Intoxicated persons will be refused entry.

Question 12

Can I wear glasses in VR?

Accepted Answer

Some glasses will fit in the headsets, so it is worth coming in and testing the headsets to see if your glasses are compatible.  Otherwise we recommend wearing contact lenses if you can.

Question 13

Can I cancel my booking?

Accepted Answer

Realm allows rescheduling up to 3 hours before the booking time. Cancellations must be done 24 hours in advance. For cancellations without 24 hours warning, payments will not be refunded.

FAQs